1. Booking and price
An appointment is confirmed only when you receive a confirmation identifying the service, provider, location, date, and time. Appointment times use the time zone shown in the confirmation. Map illustrations and service-area descriptions are not confirmed testing addresses.
The standard individual price is $75 for one participant and one completed fit test with one selected respirator configuration. Preliminary fitting instructions and the required sensitivity screening for the selected qualitative method are included. Extra respirators, a second complete paid test, additional locations, travel, consulting, or other services are included only when stated in writing. Required charges and the total payable must be disclosed before purchase; no mandatory fee will be added after you agree. Any legally required tax is separately identified before payment.
We identify the person or organization responsible for payment before testing. A group organizer’s signature does not authorize us to charge a participant’s card. Where an employer must bear a cost by law, this policy does not transfer that obligation to the worker. Confirm reimbursement or direct billing arrangements with your employer in advance.
3. Individual cancellations and rescheduling
Cancel or reschedule at least 24 hours before the scheduled start for a full refund of prepaid, unused service fees or a transfer to another available appointment. Use the cancellation method in your confirmation or email us; the timestamp of your request controls, not when staff happen to open it.
For a cancellation within 24 hours or a no-show, we may charge or retain no more than $25 only if that fee was clearly disclosed and affirmatively accepted before booking. Any remaining prepaid unused balance is refundable. If the fee was not disclosed and agreed to, we will not impose it. We do not charge both the full unperformed test fee and a cancellation penalty for the same missed appointment.
Arriving more than 10 minutes late may require rescheduling if the full protocol cannot be safely completed. Staff will not shorten testing. Any late-arrival fee is subject to the same advance-disclosure rule and $25 maximum.
4. Illness, emergency, and missing prerequisites
Contact us as soon as reasonably possible about acute illness, an emergency, or an accommodation need. We offer one no-fee rescheduling accommodation for an individual booking in these circumstances, subject to an available appointment. We do not require detailed medical records to request that accommodation and will consider other reasonable requests individually.
If screening shows that a selected agent cannot be used, or testing is stopped before a completed test because of a safety concern, we offer an available appropriate alternative, a reschedule, or a refund for the unperformed test. We do not charge the full completed-test fee for an incomplete or invalid test under this policy. For a preventable missing prerequisite, a previously accepted reservation fee may apply, but it will not exceed the cancellation limits above. A requested accommodation will not itself attract a penalty.
5. Completed tests and additional attempts
A properly completed test is a paid professional service regardless of whether the result is pass or fail. Failure alone is not grounds for a refund. You are paying for performance of the agreed test and accurate documentation, not a guaranteed pass or employment clearance.
Additional paid attempts require your advance agreement to the price. When our error, equipment failure, or departure from the required protocol makes a test invalid, we offer a no-charge repeat or a refund for the affected service. We correct our own documentation errors without an administrative correction fee. Nothing here limits rights concerning services not provided as promised.
6. Cancellations or changes by Secure Fit
If we cancel, cannot provide the booked service, or propose a material time or location change you do not accept, you may choose a reasonable replacement appointment or a refund of all prepaid amounts for the unprovided service, including associated mandatory booking fees charged by us. Credit is not the only option. We communicate known disruptions promptly and do not guarantee availability at an alternative location.
7. Group bookings and deposits
School, workplace, and on-site event deposits, minimum attendance, cancellation windows, travel costs, and rescheduling terms must appear in a separately accepted written quote. The individual $25 fee does not automatically govern an event. We do not impose an undisclosed minimum or retain a deposit under an unwritten rule. Any enforceable group cancellation charge must be reasonable for the agreed arrangement and consistent with applicable law.
8. Refund process and disputes
Request a refund using your name, booking reference, and a short explanation. We aim to initiate an approved refund within five business days to the original payment method unless another lawful method is agreed. The bank or payment provider controls when the credit appears. We do not deduct undisclosed processing charges or require a waiver, silence, or removal of an honest review as a condition of receiving a refund already owed.
Please report billing errors promptly. Nothing in this policy prevents you from exercising card-dispute, statutory, or other nonwaivable rights, or makes contacting us a prerequisite to those rights. Changes to this policy apply to later bookings, not retroactively to an existing confirmed purchase.