1. Service communications
We use the contact details you provide for requested bookings, preparation instructions, receipts, service changes, records, and support. Confirm that the email address and telephone number belong to you or an authorized recipient. We minimize sensitive details in message subjects, text messages, and lock-screen notifications.
A service email may still be needed after you unsubscribe from marketing. We do not add promotional content in a way that disguises a marketing message as a required service notice. Tell us when an address or number changes or a recipient should no longer receive information.
2. Optional marketing
Marketing enrollment is separate from booking, fit-testing consent, and record sharing. We do not make a purchase or a passing result conditional on receiving promotions. You can unsubscribe using the message’s mechanism or by contacting us. We honor email opt-outs promptly and no later than 10 business days, and do not charge a fee for opting out. Marketing emails identify the sender and include the business’s valid postal address.
A withdrawal of marketing permission does not require deletion of records that must be retained for another lawful purpose. We keep the minimum suppression information necessary to respect the withdrawal.
3. Text messages and automated communications
Text messaging applies only when actually offered and after the applicable separate consent has been obtained. Providing a phone number for a booking is not, by itself, enrollment in promotional robotexts or automated marketing calls. The enrollment identifies Secure Fit LLC, the number, the type of messages, and whether automated technology is used.
Message frequency depends on the selected program. Message and data rates may apply. Reply STOP to stop texts, HELP for assistance, or communicate a reasonable revocation request to our contact address. We act promptly on revocation, do not require special words when the request is clear, and may send one nonpromotional confirmation. Consent is not a condition of purchase. An assisted non-text booking route remains available.
We do not send clinical histories or full test records in ordinary promotional or reminder texts. Carriers and messaging providers can affect delivery. Do not rely on a reminder as the sole way to track your appointment or required retesting.
4. Records and legal notices
Record delivery uses the participant’s separately confirmed preference. Permission to receive ordinary appointment messages does not automatically authorize every legally required notice by email, disclosure to an employer, or publication of a record. We obtain additional consent where required and provide legally required alternatives.
5. Contact and emergencies
Questions or delivery concerns may be sent to SecureFit2024@gmail.com. Our inbox and messaging services are not monitored as emergency channels. Call 911 for an emergency.